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Your hotel or resort operates in one of the most hurricane-exposed markets in the country. When a Cat 3 is 72 hours out, your General Manager needs to execute — not make decisions. This playbook structures those decisions before the storm is named.
The ERG Hotel & Resort Hurricane Operations Playbook provides the complete operational framework for pre-landfall preparation, storm management, and post-storm re-entry — built around the 120-hour timeline that enterprise hospitality management requires.
WHAT'S INCLUDED:
120-hour pre-landfall operational timeline: storm monitoring through shutdown
Department-by-department role assignments: Front Desk, Security, Housekeeping, F&B, Engineering
Guest communication scripts at 120hr, 72hr, 48hr, and 24hr lead times
Mandatory evacuation compliance procedures and liability documentation
In-house guest management protocol for non-evacuating properties
Property securing checklist: outdoor furniture, mechanical systems, windows
Vendor and contractor notification matrix
Post-storm damage assessment and re-entry decision framework
Insurance documentation worksheet
Florida DBPR Division of Hotels and Restaurants compliance reference
NFPA 101 Life Safety Code reference throughout
Delivered as a fully editable Word document. Customize department contacts, property-specific protocols, and vendor lists from day one.
WHO THIS IS FOR: General Managers, Directors of Operations, and department heads at Florida hotels, resorts, and event venues.
Your hotel or resort operates in one of the most hurricane-exposed markets in the country. When a Cat 3 is 72 hours out, your General Manager needs to execute — not make decisions. This playbook structures those decisions before the storm is named.
The ERG Hotel & Resort Hurricane Operations Playbook provides the complete operational framework for pre-landfall preparation, storm management, and post-storm re-entry — built around the 120-hour timeline that enterprise hospitality management requires.
WHAT'S INCLUDED:
120-hour pre-landfall operational timeline: storm monitoring through shutdown
Department-by-department role assignments: Front Desk, Security, Housekeeping, F&B, Engineering
Guest communication scripts at 120hr, 72hr, 48hr, and 24hr lead times
Mandatory evacuation compliance procedures and liability documentation
In-house guest management protocol for non-evacuating properties
Property securing checklist: outdoor furniture, mechanical systems, windows
Vendor and contractor notification matrix
Post-storm damage assessment and re-entry decision framework
Insurance documentation worksheet
Florida DBPR Division of Hotels and Restaurants compliance reference
NFPA 101 Life Safety Code reference throughout
Delivered as a fully editable Word document. Customize department contacts, property-specific protocols, and vendor lists from day one.
WHO THIS IS FOR: General Managers, Directors of Operations, and department heads at Florida hotels, resorts, and event venues.